Privacy policy
Privacy Policy
Effective Date: 1st September 2025
At PickleUp, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or communicate with us.
1. Who We Are
We are Pickle Power Ltd, trading as PickleUp, a UK-based sports nutrition company. Our mission is to help athletes perform at their best using high-quality, performance-driven products.
If you have any questions about this policy or your personal data, you can contact us at:
hello@pickleupshot.com
2. Information We Collect
We may collect and store the following types of information:
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Personal Details: Name, email address, phone number, shipping and billing address.
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Purchase Information: Order details and payment information (processed securely via third-party providers).
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Usage Data: Information about how you use our website, including page visits, clicks, scroll behavior, and time spent on pages. We collect this data through cookies, analytics tools, and services such as Hotjar, which helps us understand user interactions and improve the website. Hotjar data is anonymised where possible.
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Communication: Emails or messages you send us, including newsletter signups and customer service inquiries.
3. How We Use Your Information
We use your data to:
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Process and fulfil your orders
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Provide order updates and respond to inquiries
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Improve the usability and performance of our website
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Send marketing emails, but only if you’ve opted in
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Comply with legal obligations
We do not sell your personal data to third parties.
4. Cookies
Our website uses cookies to enhance your experience, understand website usage, and support essential functions like your shopping cart.
You can manage or disable cookies in your browser settings, but some parts of the website may not function correctly without them.
5. Third-Party Services
We work with trusted third-party providers to help operate our business. They only have access to the information necessary to perform their services and are required to keep it secure.
Examples include:
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Shopify (ecommerce platform)
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Google Analytics
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Hotjar (for anonymised website behavior analysis)
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Stripe / PayPal (payment processing)
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Klaviyo (email marketing)
Note: Hotjar data is anonymised and does not personally identify you. You can opt out of Hotjar tracking at any time via your cookie preferences or using Hotjar’s opt-out mechanism. For more details, see Hotjar Privacy Policy.
6. Your Rights
Under GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing communications at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, email us at hello@pickleupshot.com.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure.
8. Changes to This Policy
We may update this Privacy Policy occasionally. Significant changes will be communicated on our website.
9. Contact Us
For questions or requests regarding your data, contact:
Pickle Power Ltd (trading as PickleUp)
hello@pickleupshot.com
